"Great Customer Service and a Job done Right"
by SMN442

Whitakers recently repaired my vehicle after a front end collision. The price of the repairs was consistent with previous experiences that I have had, if not actually a much better value than dealerships in the Austin area.
The job was done right the first time - no followups required.
The vehicle was ready as promised and the folks at Whitakers did a great job at cleaning the vehicle and having it ready to go.
I highly recommend this company to anyone who, like me, doesn't like auto repairs etc and wants a great experience from the run of the mill jobs.

Pros: Professional Folks - Job done right the first time!
Cons: None

"Outstanding!"
by llbows

You�re Lakeway shop manager, Alex Mendez, should be commended.
He is an outstanding example of courtesy and accommodation.
Alex went out of his way to assist me with my repair needs recently.
The car was repaired expertly and on time, but it was his willingness to go out of his way to help me that prompted me to write this.
Thank goodness there are still employees who prize craftsmanship and customer relations above profit.

Thank you Steve and Staff!
by brandylady

I wish to express my sincere gratitude to you all for the repair of my front bumper last week.
Steve; you left me speechless with you�re kind & charitable actoins in my time of need.
Thank you also to the young man that re-attached the bumper.
I am forever grateful.
It is comforting to know there are people like you all in the auto industry.
I live in the neighborhood and am proud to be you�re neighbor.
I will refer anyone who needs work done AND I have already told tons of people of you�re generosity!
Warmest regards,
Brandy C.

"Great service, good people"
by 98Prizm

I recently had a fender bender on the Lamar Bridge.
I was paying for the repairs myself, and after another collision shop wanted to charge me an arm and a leg for a new bumper assembly for my old 98 Prism.
I took it to Whitakers, where Carlos Davila was willing to work with me, saying they'd install the new bumper, if I got the parts.
I found a used bumper and bought some new headlights, and Carlos was a man of his word.
Whitakers installed the bumper and headlamps at a reasonable price, with no pressure for any service I didn't want.
The whole deal ended up costing me half the original estimate.
They did a great job, for the price they quoted me, and in the time they said they would.
Great service, good people.

"Thank You"
by larrybtxguy1

Thanks for you�re great customer service today.
I'm the guy with the Hyundai that had a sprung trunk latch and you fixed it by bending it back.
When I told my wife and our friends about it, they were impressed too.

"Friendly, Reassuring, Professional, Excellent Results"
by kathchandl

I wanted to take a moment to thank you for you�re kindness in helping me with my car.
I've come to really appreciate how difficult it is to leave over you�re most important and necessary possession to someone else.
After speaking with a number of other shops, it was really nice to havesomeone take the time to talk through all the steps with me.
You were so friendly and reassuring that I felt completely confident leaving my car in you�re more than capable hands.
Thank you again, so much!

"Professional and Efficient"
by txmview

All phases of the repair process were handled with unusual professionalism and efficiency.
Each employee did their job well, and my automobile was restored to its original condition.
They worked well with the car rental company, and the insurance company.
I would highly recommend this business, and it would be my first choice for an Auto Body and Paint shop should I need one again.

Pros: Excellent customer service, good communication, high quality work
Cons: None noted

"Fantastic customer service from start to finish"
by rbradsher

I recently elected to do business with you�re company for body work on my Ford Explorer.
I was extremely impressed with the service I received.
From beginning to end Matt and Alex were fantastic.
All questions were answered in a professional and courteous manner.
I have admittedly high standards when it comes to customer report and it is a rare occurrence that my standards are exceeded.
Referrals are the benchmark of any great business experience and I can assure you that I will refer people to you�re company.
Thank you for the pleasant experience.